Privacy Policy

Information We Collect

When you place an order, request a service, or create an account, we may collect your name, email address, phone number, shipping/billing address, and service or product details.

We also collect technical information such as IP address, device/browser metadata, and basic usage logs (timestamps, route access, referrer) for security, analytics, and platform reliability.

What We Do With Your Information

We use your data to fulfill orders, provide requested services, estimate shipping, process payments, provide support, and send transaction-related communications.

• Order management, shipping, and service fulfillment
• Customer support and dispute resolution
• Security & fraud prevention
• Server logs & debugging
• Rate limiting / abuse detection
• Analytics (basic, non-invasive)
• Legal compliance

If you consent, we may send product and store updates by email or messaging channels. You can opt out of non-essential updates at any time.

Disclosure

We do not sell your personal data. We may disclose personal information if required by law, court order, regulatory direction, or to enforce our Terms & Conditions and protect our legal rights, users, and systems.

Payment Processing (Razorpay)

Payments on our site are processed through Razorpay. We do not store full card numbers, CVV, UPI PIN, or net-banking credentials on our servers.

We may store limited transaction details such as order ID, payment ID, amount, and payment status for accounting, support, refunds, and fraud prevention. Razorpay handles sensitive payment data under its own security and compliance controls.

Third-Party Services & External Links

We use third-party providers (for example payment processors, courier/shipping partners, hosting, messaging, and email services) only to the extent necessary to operate our business and fulfill your requests.

Third-party providers may process data under their own privacy policies and may operate in different jurisdictions. If you follow links to external websites, their privacy terms apply to those websites.

Cookies & Similar Technologies

We use cookies and session-based storage to keep the site functional and improve user experience.

• Essential sign-in cookie (`rc_session`) to keep you authenticated and protect account sessions (typically up to 7 days).
• Logged-in indicator cookie (`rc_logged_in`) helps client-side experiences know when an account session is active (typically up to 7 days).
• Cookie preference cookie (`rc_cookie_consent`) records your optional-cookie choice for cart storage (typically up to 12 months).
• Cart cookie (`rc_shop_cart`) stores product IDs and quantities on your device when optional cookies are allowed (typically up to 30 days).
• Session storage for temporary preferences and flow continuity (for example prompt-dismiss states).
• Security and performance telemetry to detect abuse and improve reliability.

You can manage cookies through browser settings. Disabling essential cookies may limit sign-in, checkout, or cart functionality.

Security

We use reasonable technical and organizational safeguards, including encrypted transport (HTTPS/TLS), access controls, and monitoring practices, to protect personal data from unauthorized access, loss, or misuse.

No transmission or storage system is 100% secure, but we continuously work to maintain appropriate safeguards.

Data Retention

We retain data only for as long as needed for order/service fulfillment, support, legal and accounting obligations, dispute handling, and security operations.

Security and access logs (including IP data) are generally retained for a limited period, typically up to 90 days, unless a longer period is required by law.

Age of Consent

By using this site, you represent that you are at least 18 years of age, or that you are using the site under supervision and consent of a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. For material updates, we will revise the last-updated date and, where appropriate, provide additional notice.

Your Rights

You may request access, correction, amendment, or deletion of your personal data by writing to [email protected]. We respond within a reasonable timeline and as required by applicable law.

Contact

For privacy questions, contact Rotorcraftory Private Limited, Hatkhola Muktarpara, Chandannagar, Hooghly - 712136, West Bengal, India, or email [email protected].